Built to fly, Tuned to soar.

Privacy Policy

1. Introduction

This Privacy Policy explains how V-Tech Tuning Powered by V-Tech (“we”, “us”, or “our”) collects, uses, discloses, and protects your personal data when you engage with our tuning services, contact us, or visit our website. We are committed to protecting your privacy and handling your data responsibly in accordance with UK data protection laws.

2. What Data We Collect

We may collect the following types of personal data:

Contact details: name, phone number, email address
Vehicle details: registration, make, model, year, and VIN (if required for tuning)
Service details: location of appointment, service type, and relevant notes
Communication records: emails, messages, or call records for support or service enquiries
Website data: IP address, browser type, and usage data (see Section 7 on Cookies)

3. How We Use Your Data

We use your data to:

Respond to enquiries and bookings
Provide our vehicle tuning services
Coordinate appointments with Approved Centres
Send important service updates or safety notices
Maintain internal records and ensure quality control
Comply with legal obligations (e.g. HMRC, DVSA, or legal disputes)

We do not use your data for marketing purposes unless you explicitly opt in.

4. Sharing Your Data

We may share your information with:

Authorised V-Tech partner centres to perform the booked tuning service
Service providers (e.g. hosting, IT support, or CRM tools) strictly under data processing agreements
Legal or regulatory authorities when required to comply with the law

We do not sell or rent your personal data to third parties.

5. How We Protect Your Data

We take appropriate technical and organisational measures to safeguard your data, including:

Secure storage and encryption
Access limited to trained staff and partners on a need-to-know basis
Regular data audits and retention reviews

6. Data Retention

We retain your data only as long as necessary for the purposes outlined in this policy, or to comply with legal obligations (typically 6 years for invoices and service records).

7. Cookies and Website Analytics

Our website may use cookies or tracking tools (e.g. Google Analytics) to improve usability and measure performance. These may collect:

IP address
Browser/device type
Time spent on pages

You can control cookies via your browser settings or opt out of tracking through Google.

8. Your Rights (UK GDPR)

You have the right to:

Access the personal data we hold about you
Request correction or deletion of inaccurate data
Object to or restrict processing in certain cases
Request a copy of your data in a portable format
Lodge a complaint with the UK Information Commissioner’s Office (ICO)

To exercise your rights, contact us using the details below.

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their content or privacy practices. Please review their privacy policies separately.